Launching a private-care service inside an insurance-led clinic
Service design, pricing, patient explanation, forms, booking, payment, staff workflow and follow-up.
Healthcare business support from Japan
We design patient journeys that clinics can actually operate.
HDN connects websites, LINE, appointments, questionnaires, payments, follow-up, private medical services, product sales, and medical-dental collaboration into one practical workflow.
Support patterns
Where our work usually starts.
These are anonymized operational patterns, not client claims or guaranteed outcomes.
Rebuilding the patient journey after LINE registration
Questionnaires, booking, payment guidance, patient status, staff handling and repeat-visit communication.
Connecting social and video content to actual consultation flow
Patient questions, content themes, profile links, website/LINE handoff and the path from inquiry to booking.
Support built around operations, not theory.
We work with clinics, dental practices, healthcare businesses, investors, and companies entering the medical sector.
Private medical services
Service design, pricing, patient communication, workflow, promotion, and compliance review.
LHub implementation
LINE-based booking, questionnaires, payment guidance, customer management, segmentation, and follow-up.
Patient journey redesign
We identify where patients and staff become stuck and simplify the sequence from first contact to repeat visits.
Medical marketing
Website, landing page, social media, LINE messaging, and campaign planning aligned with actual operations.
Healthcare market entry
Support for companies and investors evaluating new healthcare services, partnerships, and commercial models.
Medical-dental collaboration
Patient communication and operational design for services that connect medical and dental care.
We do not begin by selling a contract.
We first review the current patient journey, staff workload, existing systems, and business constraints. We propose a next step only when it is useful and sustainable.
Patient JourneyWhat happens when LINE booking and payment are disconnectedHow fragmented booking, intake, payment and follow-up create patient drop-off and staff workload.
Healthcare MarketingSafe, generic videos rarely move patientsA practical framework for reassurance, clinical understanding and reach.
Clinic OperationsFive operational checks from Japan's regenerative medicine improvement ordersProvider systems, eligibility decisions, reporting and record management.
We start by reviewing what already exists.
Current patient journeyExisting systems and staff workflowOnly the changes that are actually needed
Remote consultation is available. The first discussion is used to clarify the current situation and priorities.